Frequently Asked Questions
Clear answers on buying, delivery, validity, and using your number to switch.
Questions people ask
What do I show the store when I switch?
After you pay, your phone number, account number, and transfer PIN appear on the order page on this website. We also email the same details. Bring those three items to the new carrier’s store (or enter them online if they allow it).
Which networks can I switch between?
PortPilot offers numbers from Verizon, AT&T, T-Mobile, Cricket, and Boost. You typically port into a different carrier that accepts transfers — your new provider runs the port and confirms eligibility for their current deals.
How quickly will I get my number?
As soon as the transaction completes, we start activating. Most Verizon, AT&T, and Cricket orders show on your order page within about five minutes, and the same details are emailed. Busy periods can take up to about 15 minutes. Check spam if the email is missing, and keep the order page open to copy details right away.
Do I need service already running on the number?
No. You don’t keep an active plan on the PortPilot number. You only need the phone number plus account and PIN so the new carrier can start the port.
How long can I wait before using it?
Windows differ by network: Verizon about 10 days, AT&T about 10 days, Cricket about 7 days, and T-Mobile about 30 days from when details arrive. Complete your switch before that window closes.
Can I finish the switch online instead of in a store?
Some carriers let you port online, but many of the best phone and credit offers still happen in-store. If you’re chasing a promotion, an in-person visit is usually the safer path.