Refund Policy

We want you to be satisfied with your purchase. This policy outlines when refunds are available.

Eligible for Refund

• Order not delivered within 30 minutes of purchase
• Port number details are incorrect or incomplete
• Duplicate charge on your payment method
• Technical error prevented delivery

Not Eligible for Refund

• Port number was successfully delivered to your email
• Receiving carrier rejected the port-in (carrier store decision)
• You changed your mind after receiving the number
• Promotion was not available at your target carrier

How to Request a Refund

Email support@theportpilot.com with your order email and reason for the refund request. We respond within 24 hours and process approved refunds within 3–5 business days.